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6 min read

Customer Success Story: Calvary Church

Aug 9, 2022 9:45:00 AM

In early 2021, Calvary Church was looking to implement a performance management and development tool. During Onboarding, Ron Cooney, Lead Pastor of Ministries, shared his need for a tool that would track job performance, provide a platform for healthy feedback, and most importantly, assurance for our team members who wanted to know if they were doing a good job. Ron shared that this stemmed from a personal motivation – in all the years he worked at Calvary Church, he had never received a formal performance review to know if his contributions to the team were valued or even helpful, and he wanted better for his leadership and team members.

WHAT DOES SUCCESS LOOK LIKE?

At the time, Calvary Church was looking for a solution to address the problems outlined below:

  • Improve ability to track & document data to reference when completing performance reviews
  • Increase employee engagement and feedback
  • Create more meaningful touchpoints through real-time feedback for praise, coaching moments, and development opportunities

When we welcomed Calvary Church to our family, Ron explained why Truvelop is such an important part of their employee development strategy:

“I have been very impressed with Truvelop's team as they have been responsive, helpful, and courteous as we get this up and running for our staff. We are looking forward to providing our team members real time feedback and monthly evaluations which will help them be successful in their calling. Truvelop's platform has made this a simple and meaningful process. Thank you for making professional development a reality for our organization!” Ron Cooney, Lead Pastor of Ministries

When we asked Ron what success looks like, he listed the following priorities: build trust within teams, allow part-time employees to know they're doing a good job—that their performance matters, and provide feedback and affirm one another on the app to ensure employees don’t feel like they’re on an island.

HOW DOES THE APP WORK FOR CALVARY CHURCH?

Before Truvelop, Calvary Church had no performance review process in place. Now, Managers at Calvary Church give real-time feedback regularly and complete evaluations quarterly. Having a regular cadence allows Managers to let Team Members know where they stand 4x a year, celebrate achievements from the previous quarter, and identify focus areas for the upcoming performance period.

Regular evaluations allow managers to understand their shifting talent landscape on an ongoing basis. One leader at Calvary Church shared that being able to identify who are his top performers, core performers, and low performers has drastically improved his own approach and engagement with each team member. The evaluation is the first step, the insight is the next step, most importantly, it’s about what you do with that new information.

With Truvelop, Managers can easily check in on development progress, share recognition, and coach & guide their employees towards their performance goals. With an easy-to-use mobile and desktop solution, Managers and Team Members can look back on measurable performance data points, paired with contextual data and documented real-time feedback, to track and trend progress.

Since April 2021, 227 Evaluations have been completed. That’s 3,405 data points for Calvary Church Team Members! Additionally, with Spark, 867 real-time feedback touchpoints have been completed. We took a look on the backend and Calvary Church is in the top 15% of our customer base for account utilization. On top of that, the majority of Sparks are posted to the Recognition Wall for everyone in the organization to celebrate the wins together – both big and small. 703 Sparks have been posted to the Recognition Wall!

Fun fact: Prior to Truvelop, Calvary Church used to use the term Snaps to give praise and recognition. After the first Truvelop training, they quickly transitioned to using the term Spark.

Hear what a leader at Calvary Church has to say about Truvelop:

Truvelop has been a great resource for our team as we strive to grow as individuals and as an organization. The real time feedback features and having quick access to a system that makes it easy to view progress at a glance has been invaluable.” Nate McKnight, Lead Pastor of Next Generations Ministries

With Spark, leaders increase engagement by consistently providing real-time bi-directional feedback. To highlight an important stat: 96% of employees say they want to hear feedback regularly (OfficeVibe). Calvary Church continues to foster a workplace that celebrates transparency and inclusion and belonging by encouraging frequent two-way communication. The solution gives the ability to each leader to provide meaningful real-time feedback and coaching in the moment when it counts.

MANAGERS INTO LEADERS

Another way that Truvelop fosters a positive employee experience is by equipping Managers with the tools and resources to be effective leaders. With real-time adaptive coaching, Managers are receiving guidance on what the best actionable next step looks like, helping them to best support their teams. Hear what this experience has been like from another Calvary Church leader:

As leaders, we all want to lead well and know that we are helping our team excel. Truvelop has helped me keep the values of encouragement and development a priority through their evaluation process and the spark feature. It also provides me with valuable resources through the knowledge center to help me grow as a leader, such as being aware of my personal biases and how to have difficult conversations.” Andrea Breeden, Lead Director of Communications

Managers quickly adopt proactive management behaviors which has a direct impact on employee performance, engagement, and retention. With each product enhancement, every addition to the Knowledge Center, and each training, we provide managers with an easy-to-use platform that takes the guess work out of their next steps. Each Manager using Truvelop knows exactly who to recognize, motivate, and coach, and more importantly, how to do so.

MODERN SOLUTION FOR AN AGILE WORKFORCE

Here at Truvelop, we value our customers' needs and strive to make their job easier. With managers and employees using the app to track performance progress, Calvary Church continues to drive development and performance improvement along with celebrating top performers and emerging leaders. We look forward to seeing what else is in store for Calvary Church and how Truvelop can further help the organization.  

Contact us today to learn more about our modern approach to performance management and development that improves the manager and employee relationship, productivity, performance, and retention! Don’t just take our word for it, see what our other Customers have to say.

SPECIAL THANKS

This success wouldn’t be possible without the support of our partners at Calvary Church and the Truvelop team. Special thanks to Ron Cooney, Nate McKnight, Andrea BreedenLisa First-Willis, and Juliana Withers for their feedback and support for this piece.

Calvary Church Facebook page: https://www.facebook.com/calvarybaptist.org/ 

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